Frequently Asked Questions
Here are some of the most frequently asked questions and their answers. If you
still have questions please contact us and we will do our best to provide you
with an answer.
Question: Is it safe for me to use my credit card over the Internet? Is
your site secure?
Answer: Yes. It is safer to use your credit card on our site than
at a mall. Our site is equipped with Secure Socket Layer (SSL) technology. If
you access our online store using a secure browser such as Netscape or
Internet Explorer, the personal data you send us (name, address, phone number,
credit card information, etc.) is encrypted for your protection during the
transmission process and can only be decoded by us.
Click here for our Online Privacy Policy.
Question: Is it safe to give my credit card information over the
Internet?
Answer: Yes. This is a secure site, and your confidential
information will be encrypted and stored only to be used by you and us.
Question: How do I order?
Answer: You may order online with a credit card by clicking on
the "Product" category of your choice. Select the item along with any
variation options that you wish to purchase, enter the quantity and click the
"Add to Cart" button.
Question: Do I have to pay sales taxes?
Answer: Customers with delivery addresses in the state of
Florida are required to pay 6.5% sales tax. This does not mean that other
customers are not responsible for paying their state's sales tax where
applicable. Many states request that you report these purchases on your state
income tax form.
Question: How do I make returns?
Answer: You must receive a Return Authorizaton Number (RMA)
from us before returning any item. Shipping charges are not refundable.
Click here to see our Shipping/Return Policies.
Queston: Will you have new products in the future?
Answer: We are constantly researching the availability of new and
improved products. As soon as new stocks are available, we upgrade our website
to reflect the changes. If you wish we can alert you by email when new
products are available. Just send your request to info@dogbedsgalore.com.
Question: Are you open to suggestions from consumers?
Answer: Absolutely! We take your feedback and suggestions
seriously and we are committed to continuous improvement in our product range
and our customer service. Send your suggestions/comments to support@dogbedsgalore.com.